Technical Consultant Job Opening. Currently we are looking for Technical Consultant for our company. location Dubai. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.
Job Duties :
• Responsible for successful on-site implementations for standard offerings.
• Assist the customers through remote support as per support contracts.
• Document all customer interaction using the company s support documentation templates and systems.
• Adhere to the quality assurance and quality control processes.
• Follow the training guides outlined by management.
• The willingness to work night shifts, during holidays and weekends as required.
• Provide level one support to customers.
• Maintain a customer satisfaction rate of 4.2 and above.
• Capture, define and document customer technical and system parameter requirements remotely.
• Develop and execute customer implementation test plans.
• Maintain a professional and customer-focused approach in all customer interactions.
• Support team lead and other team members as required.
• Provide recommendations on technology upgrades.
Qualifications and requirements :
• BA degree in Computer Science/ Engineering.
• 2 to 5 years industry experience.
• Proven record of accomplishment in software installation and troubleshooting.
• Proven record of accomplishment in networking, software installation, and troubleshooting.
• Demonstrated ability to develop skills, work effectively with the team dynamics, achieve goals and administer training.
• Participate in company-wide initiatives when assigned and required.