Technical Consultant

  • Dubai

Technical Consultant Job Opening. Currently we are looking for Technical Consultant for our company. location Dubai. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.

Job Duties :
Responsible for successful on-site implementations for standard offerings.
Assist the customers through remote support as per support contracts.
Document all customer interaction using the company s support documentation templates and systems.
Adhere to the quality assurance and quality control processes.
Follow the training guides outlined by management.
The willingness to work night shifts, during holidays and weekends as required.
Provide level one support to customers.
Maintain a customer satisfaction rate of 4.2 and above.
Capture, define and document customer technical and system parameter requirements remotely.
Develop and execute customer implementation test plans.
Maintain a professional and customer-focused approach in all customer interactions.
Support team lead and other team members as required.
Provide recommendations on technology upgrades.

Qualifications and requirements :
BA degree in Computer Science/ Engineering.
2 to 5 years industry experience.
Proven record of accomplishment in software installation and troubleshooting.
Proven record of accomplishment in networking, software installation, and troubleshooting.
Demonstrated ability to develop skills, work effectively with the team dynamics, achieve goals and administer training.
Participate in company-wide initiatives when assigned and required.