Royal Service Agent Job Opening. Currently we are looking for Royal Service Agent for our company. location Dubai. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.
Job Duties :
• Consistently offer professional, friendly and engaging service
• Process all external and internal calls either by redirecting calls or assisting the caller
• Take ownership of the caller s request and ensure follow up according to the hotel’s standards
• Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
• Maintain and monitor the Royal Service software system
• Serve as a liaison for Guests requiring information relating to all aspects of the hotel
• Handle and distribute faxes, voice messages and written messages for internal and external Guests
• Have full knowledge of the hotel s emergency procedures
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned.
Qualifications and requirements :
• Previous customer related experience an asset
• Must possess outstanding guest services skills and sophisticated verbal communication skills
• Computer literate in Microsoft Window applications required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Frequent sitting throughout shift
• Occasional standing, kneeling, pushing, pulling, lifting.