Production Support Job Opening. Currently we are looking for Production Support for our company. location Dubai. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.
Job Duties :
• Plan, organize, direct, control and evaluate the operations of payment systems.
• To ensure maximum uptime for all application and systems in the data centre.
• Monitor incident resolution progress and chase up resolver groups for updates and resolution as per the defined product or customer SLA.
• Work closely with all resolver groups to ensure timely resolution of all incidents
• Responsibilities also include root cause analysis, management communication and client relationship management in partnership with other Support team members.
• Identify alerts / processes that can be automated and then work with Engineering team in automating them
• Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.
• Installation, configuration of application software s and Sanity testing.
• Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate.
Qualifications and requirements :
• Expert organization and prioritization skills
• Self-Motivated & Positive attitude
• Excellent people skills
• Excellent written and verbal skills
• Strong interpersonal skills to interact with clients, management, and peers
• Effective cross-department communication
• High-level process knowledge and technical skills relating to software development, networking and database management
• Experience in supporting systems that run on Linux or windows Environment.