Loyalty Manager

  • Dubai

Loyalty Manager Job Opening. Currently we are looking for Loyalty Manager for our company. location Dubai. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.

Job Duties :
Strategically develop the Client’s Loyalty Program into an advanced multi-channel loyalty programme for all products and services.
Drive growth and development of the Loyalty Card scheme to deliver positive change to membership volumes, purchase behaviour and attrition.
Review internal and external intelligence relating to the customer sales & service experience.
Analysing and interpreting external data such as customer research studies & creating compelling strategic business cases to improve & sustain customer loyalty.
Leads the customer experience research plan/strategy to ensure continual refinement of customer touchpoints, and work with other internal departments to ensure all loyalty features are executed in all sales channels.
Grow and manage alliances and partnerships with external businesses to increase traffic of customers, and increased reward promotions to give back to customers.

Qualifications and requirements :
8-10 years commercial experience, with 5 years in developing commercial Loyalty programs in a leading retail company / Loyalty scheme provider.
Technical and Managerial experience in designing and developing programs and marketing integrated systems and building customer database.
Commercial personality with a desire to succeed
Experience in Saudi Arabia or the Middle East ideal but not essential.