Loyalty Manager Job Opening. Currently we are looking for Loyalty Manager for our company. location Dubai. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.
Job Duties :
• Strategically develop the Client’s Loyalty Program into an advanced multi-channel loyalty programme for all products and services.
• Drive growth and development of the Loyalty Card scheme to deliver positive change to membership volumes, purchase behaviour and attrition.
• Review internal and external intelligence relating to the customer sales & service experience.
• Analysing and interpreting external data such as customer research studies & creating compelling strategic business cases to improve & sustain customer loyalty.
• Leads the customer experience research plan/strategy to ensure continual refinement of customer touchpoints, and work with other internal departments to ensure all loyalty features are executed in all sales channels.
• Grow and manage alliances and partnerships with external businesses to increase traffic of customers, and increased reward promotions to give back to customers.
Qualifications and requirements :
• 8-10 years commercial experience, with 5 years in developing commercial Loyalty programs in a leading retail company / Loyalty scheme provider.
• Technical and Managerial experience in designing and developing programs and marketing integrated systems and building customer database.
• Commercial personality with a desire to succeed
• Experience in Saudi Arabia or the Middle East ideal but not essential.