IT Support Staff Job Opening. Currently we are looking for IT Support Staff for our company. Location Dubai. Interested Candidates Can submit their Application. Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.
Job Duties and Responsibilities :
• Email and phone technical support customer entry point.
• Permanent surveillance of network, systems, and security components monitored by the NOC tools.
• Acknowledgement of alarms raised at the NOC and first level technical support/problem resolution on all Data Center products/solutions following precise/written operations procedures and/or technical escalation to higher levels.
• Remote eyes and hands and scheduled Level 1 tasks.
• Customer escort during site visits.
• Trouble ticketing ownership: authenticate customer, open, update, own and close tickets.
Job Requirements and Qualifications :
• 1-3 years of relevant experience.
• University Bachelor degree in relevant discipline.
• Familiar with networks and systems configuration, support, and management.
• Familiar with Service Desk and Network management tools.
• Systematic and process/procedures oriented with good troubleshooting skills.