IT Support Staff

  • Dubai

IT Support Staff Job Opening. Currently we are looking for IT Support Staff for our company. Location Dubai. Interested Candidates Can submit their Application. Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.

Job Duties and Responsibilities :
Email and phone technical support customer entry point.
Permanent surveillance of network, systems, and security components monitored by the NOC tools.
Acknowledgement of alarms raised at the NOC and first level technical support/problem resolution on all Data Center products/solutions following precise/written operations procedures and/or technical escalation to higher levels.
Remote eyes and hands and scheduled Level 1 tasks.
Customer escort during site visits.
Trouble ticketing ownership: authenticate customer, open, update, own and close tickets.

Job Requirements and Qualifications :
1-3 years of relevant experience.
University Bachelor degree in relevant discipline.
Familiar with networks and systems configuration, support, and management.
Familiar with Service Desk and Network management tools.
Systematic and process/procedures oriented with good troubleshooting skills.