Guest Service Agent

  • Dubai

Guest Service Agent Job Opening. Currently we are looking for Guest Service Agent for our company. location Dubai. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.

Job Duties :
Offer consistently professional, friendly, warm and engaging service
Give a warm welcome and check in guests taking into account the established SOPs
Check out of departing guest in accordance with the established standards
Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
Corporate with colleagues from all departments, in particular Housekeeping, Accounting and Reservation
Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings.

Qualifications and requirements :
Enthusiastic, courteous & helpful to colleagues & customers
Good understanding of the hotel business
Recognizing differences
Adaptability & integrity
Responsible with the willingness to take ownership
Eager to learn & progress.