Duty Manager Job Opening. Currently we are looking for Duty Manager for our company. location Dubai. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.
Job Duties :
• Consistently offer professional, friendly and engaging service
• Ensure guest satisfaction levels and standards of quality of service, in addition to actively developing and implementing new systems and standards
• Handle Guests comments and complaints, ensuring Guests needs are met or exceeded.
• Participate in interviewing and recruitment of Front Desk Agents.
• Give effective support to staff for the work, which has to be done and assists in all matters pertaining to the Front Desk.
• Oversee and participate in guest relations and direct arrangements for VIP and special attention reservations.
• Responsible for development and performance management of all Front Desk Colleagues.
• Coordinate and communicate of information pertinent to all other departments to ensure the highest level of guest service.
Qualifications and requirements :
• Previous leadership experience in Front Office required
• Previous Property Management System experience preferred
• Computer literate in Microsoft Window applications preferred
• University/College degree in a related discipline an asset
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment.