Customer Success Manager Job Opening. Currently we are looking for Customer Success Manager for our company. location Dubai. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.
Job Duties :
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
• Engage regularly with assigned portfolio of customers via strategic and operational discussions to evaluate needs and strategic direction.
• Proactively create documentary artifacts like business cases, usage scenarios, solution blue prints, FAQs, meeting notes etc.
• Become an expert on the customer s deployment and their trusted advisor for their strategic business direction.
• Present the value proposition and product features to audiences ranging from senior executives to technical stakeholders to functional teams.
Qualifications and requirements :
• 10+ years of experience leading deployment of software business applications or providing strategic advisory services and account management services or previous customer success management.
• Proven track record of successfully managing customer relationships and results delivery.
• Strong consulting background.
• Proven ability to build and sell business cases to customer teams.
• Excellent organization, project management, time management, and communication skills.
• Ability to quickly grasp and distinctly explain technological and business concepts.
• Strong understanding of business processes and their implementation into enterprise business applications.
• Previous experience with a major systems integrator and/or a customer success function preferred.