Customer Success Manager

  • Dubai

Customer Success Manager Job Opening. Currently we are looking for Customer Success Manager for our company. location Dubai. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.

Job Duties :
Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
Engage regularly with assigned portfolio of customers via strategic and operational discussions to evaluate needs and strategic direction.
Proactively create documentary artifacts like business cases, usage scenarios, solution blue prints, FAQs, meeting notes etc.
Become an expert on the customer s deployment and their trusted advisor for their strategic business direction.
Present the value proposition and product features to audiences ranging from senior executives to technical stakeholders to functional teams.

Qualifications and requirements :
10+ years of experience leading deployment of software business applications or providing strategic advisory services and account management services or previous customer success management.
Proven track record of successfully managing customer relationships and results delivery.
Strong consulting background.
Proven ability to build and sell business cases to customer teams.
Excellent organization, project management, time management, and communication skills.
Ability to quickly grasp and distinctly explain technological and business concepts.
Strong understanding of business processes and their implementation into enterprise business applications.
Previous experience with a major systems integrator and/or a customer success function preferred.