Customer Service Manager Job Opening. Currently we are looking for Customer Service Manager for our company. location Dubai. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.
Job Duties :
• Perform Monthly Meeting with HOD to define all needed development area’s and actions.
• Responsible for shift schedule organizing with direct Manager according to manpower plan needs among all branche’s.
• Handling SPV’s, requests, Investigations & Action Plans according to top management directions.
• Gather & analyze daily, monthly & yearly performance data.
• Motivation leadership skills for teams & developing future Leaders
• Follow up on team members month to date productivity and set required action plan to save business quality
• Review and finalize all pending cases, complaint’s with needed communicated with other departments to finalize it.
Qualifications and requirements :
• Bachelor’s /BA in Business Administration or relevant field
• Proven experience as a Retail Assistant Manager or similar position in customer service field
• Experience with recruiting and performance evaluation processes
• Familiarity with financial and customer service & Call Center principles
• Good math skills with the ability to create and analyze reports, dashboard
• Proficient user of MS Office
• Leadership and organizational abilities
• Interpersonal and communication skills
• Problem-solving attitude
• Flexibility to work in shifts.