Customer Service Manager

  • Dubai

Customer Service Manager Job Opening. Currently we are looking for Customer Service Manager for our company. location Dubai. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.

Job Duties :
Perform Monthly Meeting with HOD to define all needed development area’s and actions.
Responsible for shift schedule organizing with direct Manager according to manpower plan needs among all branche’s.
Handling SPV’s, requests, Investigations & Action Plans according to top management directions.
Gather & analyze daily, monthly & yearly performance data.
Motivation leadership skills for teams & developing future Leaders
Follow up on team members month to date productivity and set required action plan to save business quality
Review and finalize all pending cases, complaint’s with needed communicated with other departments to finalize it.

Qualifications and requirements :
 Bachelor’s /BA in Business Administration or relevant field
Proven experience as a Retail Assistant Manager or similar position in customer service field
Experience with recruiting and performance evaluation processes
Familiarity with financial and customer service & Call Center principles
Good math skills with the ability to create and analyze reports, dashboard
Proficient user of MS Office
Leadership and organizational abilities
Interpersonal and communication skills
Problem-solving attitude
Flexibility to work in shifts.