Customer Care Representative

  • Dubai

Customer Care Representative Job Opening. Currently we are looking for Customer Care Representative for our company. Location Dubai. Interested Candidates Can submit their Application. Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.

Job Duties and Responsibilities:
Receive phone calls and chat requests from prospective and existing customers
Provide accurate and reliable information about the company and products and services offered
Complete account-maintenance requests
Assist clients with technical issues and escalate to appropriate departments when necessary
Recognize and pursue opportunities to cross-sell and/or to promote value-added products and services
Overcome resistance and objections using gentle persuasion
Assume ownership of any issues identified during client interaction all the way to resolution
Communicate opportunities and issues with sales team and project coordinators
Consistently meet or exceed quality assurance standards and other key metrics for performance.

Job Requirements and Qualifications:
Associate’s Degree, preferably in business or a related field
Bachelor’s Degree preferred
Two to five years of experience in a high-volume call center
Ability to quickly learn proprietary software
Flexibility to adapt to an environment of rapid, constant change
Prior experience in sales or offering value-added solutions
Demonstrated capacity to defuse and deescalate complex situations
Professional interpersonal, written and oral communication skills
Effective ability to handle multiple priorities in a fast-paced environment
Verifiable touch-typing speed of 45 WPM.