Customer Care Representative Job Opening. Currently we are looking for Customer Care Representative for our company. Location Dubai. Interested Candidates Can submit their Application. Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.
Job Duties and Responsibilities:
• Receive phone calls and chat requests from prospective and existing customers
• Provide accurate and reliable information about the company and products and services offered
• Complete account-maintenance requests
• Assist clients with technical issues and escalate to appropriate departments when necessary
• Recognize and pursue opportunities to cross-sell and/or to promote value-added products and services
• Overcome resistance and objections using gentle persuasion
• Assume ownership of any issues identified during client interaction all the way to resolution
• Communicate opportunities and issues with sales team and project coordinators
• Consistently meet or exceed quality assurance standards and other key metrics for performance.
Job Requirements and Qualifications:
• Associate’s Degree, preferably in business or a related field
• Bachelor’s Degree preferred
• Two to five years of experience in a high-volume call center
• Ability to quickly learn proprietary software
• Flexibility to adapt to an environment of rapid, constant change
• Prior experience in sales or offering value-added solutions
• Demonstrated capacity to defuse and deescalate complex situations
• Professional interpersonal, written and oral communication skills
• Effective ability to handle multiple priorities in a fast-paced environment
• Verifiable touch-typing speed of 45 WPM.