Cluster Reservations Agent

  • Dubai

Cluster Reservations Agent Job Opening. Currently we are looking for Cluster Reservations Agent for our company. location Dubai. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.

Job Duties :
Consistently offer professional, friendly and engaging service
Book and enter room reservation requests using the Property Management System
Enter rooming lists while ensuring accuracy, as required
Update reservations ensuring a flawless check in and check out process
Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
Liaise with Sales and other departments as required
Answer telephone and email inquiries in a timely manner
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned.

Qualifications and requirements :
Previous customer related experience required
Previous Property Manager System experience preferred
Computer literate in Microsoft Window applications required
Must be able to type 25 words per minute
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Frequent sitting throughout shift
Occasional kneeling, pushing, pulling, lifting, walking and standing.