Call center agent

  • Dubai

Call center agent Job Opening. Currently we are looking for Call center agent for our company. Location Dubai. Interested Candidates Can submit their Application. Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.

Job Duties and Responsibilities :
Answer calls and respond to emails
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Provide customers with product and service information
Enter new customer information into system
Update existing customer information
Process orders, forms and applications
Identify and escalate priority issues
Route calls to appropriate resource
Follow up customer calls where necessary
Document all call information according to standard operating procedures
Complete call logs
Produce call reports.

Job Requirements and Qualifications :
High school diploma or equivalent
Proficient in relevant computer applications
Required language proficiency
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Some experience in a call center or customer service environment
Good data entry and typing skills
Knowledge of administration and clerical processes
Describe products and services
Respond to questions
Identify and overcome objections
Take the customer through the sales process
Obtain customer information
Obtain possible customer leads